Privacy Policy

How we collect, use, and protect your personal data.

This Privacy Policy explains how Fuel Vertu ("we", "us", "our") collects, uses, and safeguards your personal information when you use Fuel Rewards. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Fuel Rewards is operated by Fuel Vertu, registered at Breezehill, Wooton, NN4 6AG, United Kingdom. Our contact email is info@fuelvertu.co.uk.

2. Information We Collect

We collect the following types of personal information:

  • Account information: name, email address, and password when you register.
  • Fuel Club Card data: card number, points balance, and transaction history provided by you or our fuel card partners.
  • Raffle entries: records of competitions entered and entries used.
  • Technical data: IP address, browser type, device information, and cookies (see section 6).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your Fuel Rewards account.
  • To track your points balance and process raffle entries.
  • To administer prize draws and notify winners.
  • To send you service-related emails (account updates, draw results).
  • To improve our website and user experience.
  • To comply with legal obligations.

We rely on the legal bases of contract performance, legitimate interests, and legal obligation under UK GDPR to process your data.

4. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

  • Service providers: hosting, email delivery, and analytics providers who help us operate Fuel Rewards.
  • Fuel card partners: to verify your Fuel Club Card membership and points balance.
  • Legal requirements: when required by law, court order, or to protect our rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. If you close your account, we will delete or anonymise your data within 12 months, unless we are required to retain it longer by law.

6. Cookies

Fuel Rewards uses cookies and similar technologies to improve your experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings. Essential cookies required for the service to function cannot be disabled.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data ("right to be forgotten").
  • Object to or restrict processing of your data.
  • Request transfer of your data to another service.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at info@fuelvertu.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS and stored securely. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Please review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@fuelvertu.co.uk or write to: Fuel Vertu, Breezehill, Wooton, NN4 6AG, United Kingdom.

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